Commtech appoint Steve Hawkins
The need for clear and comprehensive end user documentation is greater than ever as building operators struggle to get the best out of their increasingly complex buildings.
Commissioning and maintenance specialist Commtech Group is one of the few industry organisations with a dedicated Documentation Unit and has further enhanced this service by applying web-based techniques.
As part of the company's Engineering Support Services, the Documentation Unit is a vital element in the after sales care leading to high levels of repeat business at Commtech.
The unit, which is based at the company's Manchester office, was established in 2000 to provide a specialist source of publications for clients and end users. These include Operating and Maintenance Manuals, Operators Guides, Part L Log Books, Technical Leaflets, Training Manuals, Commissioning Manuals, Installation Manuals, Technical Bulletins and Handbooks - all of which are produced according to BSRIA standards or client specifications.
The availability of Operating and Maintenance (O&M) Manuals is of particular importance to the building services sector in order to establish high levels of customer service for their end users. Commtech's Operation and Maintenance Manual service has been developed as a complete solution that covers all aspects, from planning and design through to production.
The service covers Project Manual Management, Project Manual Production, Plant Manual Production and O&M Manual Consultation, provided through a specialist team of technical authors and support staff.
In addition the Documentation Unit are capable of producing As Fitted Drawings, for the building services sector, thus being able to provide the complete handover package for the client.
The company is currently working on further enhancing this service by investing in new online communications media. All manuals are already available in electronic format as PDFs, either interactive and dynamic or read only format, for easy and cost effective distribution and in the second half of this year the company will be launching a new web-based Extranet to give instant access to the most up-to-date operating and maintenance information.
Nigel Hersee, regional director at Commtech, says this will mean added benefits for clients. He comments: "The new electronic format will result in significant time and space savings. It is more environmentally friendly, it means reduced storage for clients and it provides quicker access to information."
For more information:
CONTACT
London
Ian Moore
The Commtech Group, Breakfield
Ullswater Business Park, Cousldon, Surrey, CR5 2HS
Tel. +44 (0) 20 8668 0312
enquiry@commtechgroup.co.uk
Manchester,
Nigel Hersee,
Commtech Ltd, Dean Row Court
Dean Row Road, Wilmslow, Cheshire SK9 2TB
Tel. +44 (0) 1625 521 161
nigel.hersee@commtechgroup.co.uk
